How does Red Carpet Rocks work?
Red Carpet Rocks is the new way to accessorize, offering demi-fine fashion jewelry on loan at membership prices—without a membership.
Inspired by the high jewelry of the red carpet, each piece is carefully curated from designers around the globe, including Bali, India, Turkey and the United States.
We keep the process simple: RENT. ROCK. RETURN. Browse our selection of earrings, bracelets, rings, necklaces and jewelry sets, then book your bling for your special night out. Keep it for four days, then return it. No subscriptions. No hassles.
How long can I keep my jewelry?
The rental period is 4 days: your delivery date starts the clock and your jewelry must be shipped back before the last FedEx Express pick up on day 4.
Can I pay for additional days?
At present, we only offer 4-day rentals. If you would like to keep the jewelry longer, please call us at 833-RENTRCR (833-736-8727).
Can I reserve jewelry in advance?
Reservations can be made up to three months in advance.
Can I rent more than one piece a time?
Sure! There is no limit on the amount of jewelry you can rent at one time.
Can I reserve multiple dates in one order?
Free shipping and delivery only applies per order, so while you can reserve multiple dates in one transaction, a $20 shipping fee will be charged for each additional shipment.
Do you require a security deposit?
No, a security deposit is NOT required!
Why don't I get a discount when I rent a set or a couture piece?
Sets are already offered at a bundle collection price of $59. Only earrings, bracelets, necklaces, and rings are included in the rent more, save more pricing of rent 1 for $39, 2 for $59 and 3 for $79. All couture collection jewelry is excluded.
How will my jewelry arrive?
We ship with FedEx 2-Day Express delivery service.
What time will my jewelry arrive? When do I return?
Your jewelry will arrive on the first day of your rental period by 8 p.m. if you ship to a residential address or 4:30 p.m. if you ship to a business. You must return jewelry back to us on the final day of your rental before your last FedEx Express pick up, even if the date falls on a Saturday or Sunday.
Can I get same-day delivery?
Same-day delivery is offered in NYC, Monday-Saturday. Call or text 833-736-8727 by 3pm EST to request availability and order. Please allow up to 3 hours from the time your order is placed for processing and delivery. You will receive a text notification when your order is on its way.
Do I have to sign for my order?
No, a signature is not required for delivery.
Can you deliver to a hotel or another address besides my home?
Sure! If we are delivering to a hotel, please put the hotel name in the company field and the reservation guest. Please make sure the hotel concierge is expecting your delivery.
Do you deliver on weekends and holidays?
We offer Saturday delivery and otherwise follow the FedEx Express delivery schedule, which is generally closed on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
What happens if my jewelry doesn’t arrive within the specified time?
You're renting for a special occasion, and we get that. If your order does not arrive on time, please call us immediately at (833) 736-8727. Your next rental is on us.
Can I track my items?
Yes! You will receive an email when your order is on its way with a link to track your delivery, so you know exactly when to expect your jewelry.
Can I buy something I’m renting?
If you fall in love with your rental and would like to purchase the jewelry, we'll apply your rental fee to the piece. Please contact us for availability and pricing.
How do I cancel my order?
Please call (833) 736-8727 or email email@example.com to cancel your order. If you cancel your order more than 14 days prior to the scheduled delivery, you will receive a FULL refund. If you cancel 14 days or fewer prior to the delivery date, we will credit any future rental you place as a store credit.
When will I receive a refund if I cancel an order?
Your refund is immediately processed after you cancel your order. A refund will be issued only if the order is cancelled greater than 14 days from the scheduled delivery date.
How do I return my jewelry?
Returns are easy and free: place your jewelry back in its original packaging and be sure to include a copy of your packing slip before you seal the mailer. Cover your original label with the prepaid return label and drop it off at a FedEx store or one of their drop off locations.
Returns by Mail:
Email firstname.lastname@example.org your request to return with your order number. We will email you the return label.
What happens if I lose or damage an item?
We understand that some wear and tear may be inevitable. If the item is damaged beyond repair or not returned, the fee is the retail price of the item.
What happens if I don't return my jewelry on time?
If you miss the last FedEx Express pick up on the final day of your rental, you will incur a late fee equal to one third (1/3) of the rental fee for every 24-hours after the rental period until we receive your order.
What if I don’t like the jewelry or it doesn’t go with my outfit?
Please email us immediately at email@example.com or call 833-RENTRCR if you are unhappy with your order for any reason. We can either help you find another piece or give you credit toward a future rental.
What is the condition of the jewelry? How is it cleaned?
The jewelry you rent is indistinguishable from new. Our team inspects every item and is cleaned in an Ultrasonic cleaner. We have an in-house repair and polishing department to make certain that each jewel is perfect.
I have sensitive ears/nickel allergy. Are your earrings safe for me?
Most of our earring posts are sterling silver and nickel-free. Please read the product detail for allergy information.
How do I create an account?
Simply go to the Sign Up Page to create your account for free.
How can I change my password?
If you are having trouble logging in or forgot your password, click on “Forgot Password” under the sign-in button and request a password reset.
Is any of your jewelry real?
While our jewelry has the look and feel of fine jewelry (aka real), only you will know it isn’t. Many of the pieces are demi-fine and feature semi-precious or precious gemstones set in sterling or 18K gold vermeil.
What if the style I want is not currently available on my event date?
We have an abundance of choices and hope you have many favorites to choose among for your event. If you need style help, please email firstname.lastname@example.org.