How does Red Carpet Rocks work?
We keep the process simple. Pick a membership plan or try a one-time rental. All rentals periods are 4 days with FREE shipping and returns. Browse the collection and choose from hundreds of designer styles to reserve your first shipment. On the final day of your return, use the prepaid label and drop the jewelry at a Fed Ex location.
How long can I keep my jewelry?
The rental period is 4 days: your delivery date starts the clock and your jewelry must be shipped back before the last FedEx Express pick up on day 4.
Can I pay for additional days?
At present, we only offer 4-day rentals. If you would like to keep the jewelry longer, please call us at 833-RENTRCR (833-736-8727) or email email@example.com.
Can I reserve jewelry in advance?
Reservations can be made up to 3 months in advance.
Can I reserve multiple dates in one order?
No. All jewelry selected for members and non-members must be reserved for the same date in one order.
Do you require a security deposit?
No, a security deposit is NOT required!
How will my jewelry arrive?
We ship with FedEx 2-Day Express delivery service.
What time will my jewelry arrive? When do I return?
Your jewelry will arrive on the first day of your rental period by 8 p.m. if you ship to a residential address or 4:30 p.m. if you ship to a business. You must return jewelry back to us on the final day of your rental before your last FedEx Express pick up, even if the date falls on a Saturday or Sunday.
Can I get same-day delivery?
Same-day delivery is offered in NYC, Monday-Saturday. Call or text 833-736-8727 by 3pm EST to request availability and order. Please allow up to 3 hours from the time your order is placed for processing and delivery. You will receive a text notification when your order is on its way.
Do I have to sign for my order?
No, a signature is not required for delivery.
Can you deliver to a hotel or another address besides my home?
Sure! If we are delivering to a hotel, please put the hotel name in the company field and the reservation guest. Please make sure the hotel concierge is expecting your delivery.
Do you deliver on weekends and holidays?
We offer Saturday delivery and otherwise follow the FedEx Express delivery schedule, which is generally closed on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
What happens if my jewelry doesn’t arrive within the specified time?
You're renting for a special occasion, and we get that. If your order does not arrive on time, please call us immediately at (833) 736-8727 or email firstname.lastname@example.org. Your next rental is on us.
Can I track my items?
Yes! You will receive an email when your order is on its way with a link to track your delivery, so you know exactly when to expect your jewelry.
Can I buy something I’m renting?
If you fall in love with your rental and would like to purchase the jewelry, we'll apply your rental fee to the retail price. Please call us at (833) 736-8727 or email email@example.com.
How do I cancel/reschedule my order?
Please call (833) 736-8727 or email firstname.lastname@example.org to reschedule your shipment. If you are ordering without a membership if your order is more than 14 days prior to the scheduled delivery, you will receive a FULL refund. If you cancel 14 days or fewer prior to the delivery date, we will credit any future rental you place as a store credit.
When will I receive a refund if I cancel an order?
For non-members, your refund is immediately processed after you cancel your order. A refund will be issued only if the order is cancelled greater than 14 days from the scheduled delivery date.
How do I return my jewelry?
Returns are easy and free. Place your jewelry back in its original packaging and be sure to include your return card before you seal the mailer. Use the prepaid return envelope and drop it off at a FedEx store or one of their drop off locations.
Email email@example.com your request to return with your order number. We will email you the return label. Purchased jewelry returns are accepted 14 days from receipt.
What happens if I lose or damage an item?
We understand that some wear and tear may be inevitable. If the item is damaged beyond repair or not returned, the fee is the retail price of the item.
What happens if I don't return my jewelry on time?
If you miss the last FedEx Express pick up on the final day of your rental, you will incur a late fee equal to one third (1/3) of the rental fee for every 24-hours after the rental period until we receive your order.
What if I don’t like the jewelry or it doesn’t go with my outfit?
Please email us immediately at firstname.lastname@example.org or call 833-RENTRCR if you are unhappy with your order for any reason. We can either help you find another piece or give you credit toward a future rental.
What is the condition of the jewelry? How is it cleaned?
The jewelry you rent is indistinguishable from new. Our team inspects every item and is cleaned in an Ultrasonic cleaner. We have an in-house repair and polishing department to make certain that each jewel is perfect.
I have sensitive ears/nickel allergy. Are your earrings safe for me?
Most of our earring posts are sterling silver and nickel-free. Please read the product detail for allergy information.
How do I create an account?
Simply go to the Sign Up Page to create your account for free.
How can I change my password?
If you are having trouble logging in or forgot your password, click on “Forgot Password” under the sign-in button and request a password reset.
Is any of your jewelry real?
While our jewelry has the look and feel of fine jewelry (aka real), only you will know it isn’t. Many of the pieces are demi-fine and feature semi-precious or precious gemstones set in sterling or 18K gold vermeil.
What if the style I want is not currently available on my event date?
We have an abundance of choices and hope you have many favorites to choose among for your event. If you need style help, please email email@example.com.
Do you ship internationally?
We only ship orders within the U.S., excluding Hawaii and Alaska. Orders must also be returned from within the U.S.
How can I contact RCR?
If we haven’t answered your question in our FAQs, please get in touch using one of the options below.
How do I sign up for membership?
Go to our plans page. Once you select your plan, enter your payment information to sign up, and immediately be able to select your first shipment!
Can I pause my membership?
Since delivery is on your terms, there is nothing to pause. You have 1 year from the time you purchase your membership to use your shipments.
How do I cancel my membership?
We hate to see you go. However, if you wish to cancel your membership, please call us at (833) 736-8727 or email firstname.lastname@example.org.
If I cancel my membership, do I get refund?
Absolutely. We will credit your account the total balance of shipments left in your membership.
If I do not use all my shipments, do they roll over to the next year?
Unfortunately, you will lose any unused shipments. Unused shipments do not roll over to the next year.
How will I be billed for my membership?
You will be billed in full the one-time cost of the membership selected.
Can I combine shipments?
You can add 1 future shipment to your delivery for a maximum total of 6 styles. Your plan will automatically deduct 1 additional shipment from the shipment balance.
Can I upgrade my membership to one of the other options?
You cannot upgrade. However, if you need more shipments, you may purchase another membership and add it to your existing one.
When does my membership expire?
Memberships expire 1 year from the purchase date.
How do I renew my membership?
You can renew your membership in your account settings. You will automatically receive a renewal email when your membership is nearing its expiration date.
Can I add additional pieces to my shipment?
Additional pieces can be added as a separate order.
Once I sign up for a membership, how do I reserve my first shipment?
To apply your membership to your order, first ensure you are logged into to your Red Carpet Rocks customer account. Simply add your selected jewelry pieces to cart. Your membership will automatically apply to your cart and deduct costs once you’ve reached your styles per shipment limit. Silver and Gold memberships allow three styles per shipment, and the Platinum membership allows four styles.