Where can I buy the jewelry?
Our collection is available at our flagship store in Westwood, New Jersey and available for purchase through our website.
What if I cannot come to the store?
We do offer Facetime styling appointments for purchasing jewelry.
How will my jewelry arrive?
We ship with FedEx 2-Day Express delivery service.
Do I have to sign for my order?
No, a signature is not required for delivery.
Can you deliver to a hotel or another address besides my home?
Sure! If we are delivering to a hotel, please put the hotel name in the company field and the reservation guest. Please make sure the hotel concierge is expecting your delivery.
Do you deliver on weekends and holidays?
We offer Saturday delivery and otherwise follow the FedEx Express delivery schedule, which is generally closed on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
Can I track my items?
Yes! You will receive an email when your order is on its way with a link to track your delivery, so you know exactly when to expect your jewelry.
How do I return my jewelry?
Email support@redcarpetrocks.com your request to return with your order number. We will email you the return label. Purchased jewelry returns are accepted 7 days from receipt for store credit only.
Is shipping free?
Yes. ALL orders are FREE shipping and returns.
I have sensitive ears/nickel allergy. Are your earrings safe for me?
Most of our earring posts are sterling silver and nickel-free. Please read the product detail for allergy information.
How do I create an account?
Simply go to the Sign Up Page to create your account for free.
How can I change my password?
If you are having trouble logging in or forgot your password, click on “Forgot Password” under the sign-in button and request a password reset.
Is any of your jewelry real?
While our jewelry has the look and feel of fine jewelry (aka real), only you will know it isn’t. Many of the pieces are demi-fine and feature semi-precious or precious gemstones set in sterling or 18K gold vermeil.
Do you ship internationally?
We only ship orders within the U.S., excluding Hawaii and Alaska. Orders must also be returned from within the U.S.
How can I contact RCR?
If we haven’t answered your question in our FAQs, please get in touch using one of the options below.
Email: support@redcarpetrocks.com
Call: 833-736-8727
Facebook/Instagram: DM @redcarpetrocks.com