FAQs

How does Red Carpet Rocks work?

We keep the process simple. Our collection is available to buy or rent…the choice is yours. All rental periods are 4 days with FREE shipping and returns. Browse the collection and reserve the style(s) you wish to rent. All rental orders include a FED EX prepaid return label.

How will my jewelry arrive?

We ship with FedEx 2-Day Express delivery service.

Can I get same-day delivery? 

Same-day delivery is offered in NYC, Monday-Saturday. Call or text 833-736-8727 by 3pm EST to request availability and order. Please allow up to 3 hours from the time your order is placed for processing and delivery. You will receive a text notification when your order is on its way.

Do I have to sign for my order?

No, a signature is not required for delivery.

Can you deliver to a hotel or another address besides my home?

Sure! If we are delivering to a hotel, please put the hotel name in the company field and the reservation guest. Please make sure the hotel concierge is expecting your delivery.

Do you deliver on weekends and holidays?

We offer Saturday delivery and otherwise follow the FedEx Express delivery schedule, which is generally closed on the following holidays: Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.

Can I track my items?

Yes! You will receive an email when your order is on its way with a link to track your delivery, so you know exactly when to expect your jewelry.

How do I return my jewelry?

Rental Returns

Returns are easy and free. Place your jewelry back in its original packaging and be sure to include your return card before you seal the mailer. Use the prepaid return envelope and drop it off at a FedEx store or one of their drop off locations.

Purchased Returns

Email support@redcarpetrocks.com your request to return with your order number. We will email you the return label. Purchased jewelry returns are accepted 14 days from receipt.

Are sale styles returnable?

All sale styles are FINAL SALE.

    Is shipping free?

    Yes. ALL orders are FREE shipping and returns.

    I have sensitive ears/nickel allergy. Are your earrings safe for me?

    Most of our earring posts are sterling silver and nickel-free. Please read the product detail for allergy information. 

    How do I create an account?

    Simply go to the Sign Up Page to create your account for free. 

    How can I change my password?

    If you are having trouble logging in or forgot your password, click on “Forgot Password” under the sign-in button and request a password reset.

    Is any of your jewelry real?

    While our jewelry has the look and feel of fine jewelry (aka real), only you will know it isn’t. Many of the pieces are demi-fine and feature semi-precious or precious gemstones set in sterling or 18K gold vermeil.

    Do you ship internationally?

    We only ship orders within the U.S., excluding Hawaii and Alaska. Orders must also be returned from within the U.S.

    How can I contact RCR?

    If we haven’t answered your question in our FAQs, please get in touch using one of the options below.

    Email: support@redcarpetrocks.com
    Call: 833-736-8727
    Facebook/Instagram: DM @redcarpetrocks.com

    Rental Questions

    How long can I keep my jewelry?

    The rental period is 4 days: your delivery date is the 1st day and your jewelry must be shipped back the 4th day.

    Can I pay for additional days?

    At present, we only offer 4-day rentals. If you would like to keep the jewelry longer, please call us at 833-RENTRCR (833-736-8727) or email support@redcarpetrocks.com.

    Can I reserve jewelry in advance?

    Reservations can be made up to 3 months in advance.

    Can I reserve multiple dates in one order?

    No. All jewelry must be reserved for the same date in one order. A separate order needs to be placed for a different delivery date.

    Do you require a security deposit?

    No, a security deposit is NOT required!

    What time will my jewelry arrive? When do I return?

    Your jewelry will arrive on the first day of your rental period by 8 p.m. if you ship to a residential address or 4:30 p.m. if you ship to a business. You must return jewelry back to us on the final day of your rental before your last FedEx Express pick up, even if the date falls on a Saturday or Sunday.

    What happens if my jewelry doesn’t arrive within the specified time?

    You're renting for a special occasion, and we get that. If your order does not arrive on time, please call us immediately at (833) 736-8727 or email support@redcarpetrocks.com. Your next rental is on us.

    Can I buy something I’m renting?

    If you fall in love with your rental and would like to purchase the jewelry, we'll apply your rental fee to the retail price. Please call us at (833) 736-8727 or email support@redcarpetrocks.com.

    How do I cancel/reschedule my order?

    Please call (833) 736-8727 or email support@redcarpetrocks.com to reschedule your shipment. If you are ordering without a membership if your order is more than 14 days prior to the scheduled delivery, you will receive a FULL refund. If you cancel 14 days or fewer prior to the delivery date, we will credit any future rental you place as a store credit.

    When will I receive a refund if I cancel an order?

    Our refund is immediately processed after you cancel your order. A refund will be issued only if the order is cancelled greater than 14 days from the scheduled delivery date. Jewelry purchased and returned will receive a refund as soon as the return is received.

    What happens if I lose or damage an item?

    We understand that some wear and tear may be inevitable. If the item is damaged beyond repair or not returned, the fee is the retail price of the item.

    What happens if I don't return my jewelry on time?

    If you miss the last FedEx Express pick up on the final day of your rental, you will incur a late fee equal to one third (1/3) of the rental fee for every 24-hours after the rental period until we receive your order.

    What if I don’t like the jewelry or it doesn’t go with my outfit?

    Please email us immediately at support@redcarpetrocks.com or call 833-RENTRCR if you are unhappy with your order for any reason. We can either help you find another piece or give you credit toward a future rental.

    What is the condition of the jewelry? How is it cleaned?

    The jewelry you rent is indistinguishable from new. Our team inspects every item and is cleaned in an Ultrasonic cleaner. We have an in-house repair and polishing department to make certain that each jewel is perfect.

    What if the style I want is not currently available on my event date?

    We have an abundance of choices and hope you have many favorites to choose among for your event. If you need style help, please email stylist@redcarpetrocks.com.