FAQs Rental

How long can I keep my jewelry?

The rental period is 4 days: your delivery date is the 1st day and your jewelry must be shipped back the 4th day.

Can I pay for additional days?

At present, we only offer 4-day rentals. If you would like to keep the jewelry longer, please call us at 833-RENTRCR (833-736-8727) or email support@redcarpetrocks.com.

Can I reserve jewelry in advance?

Reservations can be made up to 3 months in advance.

Can I reserve multiple dates in one order?

No. All jewelry must be reserved for the same date in one order. A separate order needs to be placed for a different delivery date.

Do you require a security deposit?

No, a security deposit is NOT required!

What time will my jewelry arrive? When do I return?

Your jewelry will arrive on the first day of your rental period by 8 p.m. if you ship to a residential address or 4:30 p.m. if you ship to a business. You must return jewelry back to us on the final day of your rental before your last FedEx Express pick up, even if the date falls on a Saturday or Sunday.

What happens if my jewelry doesn’t arrive within the specified time?

You're renting for a special occasion, and we get that. If your order does not arrive on time, please call us immediately at (833) 736-8727 or email support@redcarpetrocks.com. Your next rental is on us.

Can I buy something I’m renting?

If you fall in love with your rental and would like to purchase the jewelry, we'll apply your rental fee to the retail price. Please call us at (833) 736-8727 or email support@redcarpetrocks.com.

How do I cancel/reschedule my order?

Please call (833) 736-8727 or email support@redcarpetrocks.com to reschedule your shipment. If you are ordering without a membership if your order is more than 14 days prior to the scheduled delivery, you will receive a FULL refund. If you cancel 14 days or fewer prior to the delivery date, we will credit any future rental you place as a store credit.

When will I receive a refund if I cancel an order?

Our refund is immediately processed after you cancel your order. A refund will be issued only if the order is cancelled greater than 14 days from the scheduled delivery date. Jewelry purchased and returned will receive a refund as soon as the return is received.

What happens if I lose or damage an item?

We understand that some wear and tear may be inevitable. If the item is damaged beyond repair or not returned, the fee is the retail price of the item.

What happens if I don't return my jewelry on time?

If you miss the last FedEx Express pick up on the final day of your rental, you will incur a late fee equal to one third (1/3) of the rental fee for every 24-hours after the rental period until we receive your order.

What if I don’t like the jewelry or it doesn’t go with my outfit?

Please email us immediately at support@redcarpetrocks.com or call 833-RENTRCR if you are unhappy with your order for any reason. We can either help you find another piece or give you credit toward a future rental.

What is the condition of the jewelry? How is it cleaned?

The jewelry you rent is indistinguishable from new. Our team inspects every item and is cleaned in an Ultrasonic cleaner. We have an in-house repair and polishing department to make certain that each jewel is perfect.

What if the style I want is not currently available on my event date?

We have an abundance of choices and hope you have many favorites to choose among for your event. If you need style help, please email stylist@redcarpetrocks.com.